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Title: Wiki Collaboration in Organizations: An Exploratory Study
Authors: Mansour, Osama
Abu Salah, Mustafa
Askenäs, Linda
Department: Other
Issue Date: Jun-2011
Citation: 19th European Conference in Information Systems, Helsinki, Finland 9 - 11 June, 2011., 2011
Publisher: European Conference on Information Systems
Media type: text
Publication type: conference paper, peer reviewed
Keywords: Wikis
Knowledge Sharing
Subject Category: Subject categories::Social Sciences::Computer and Information Science::Computer and Information Science::Information Systems
Research Group: Social Media Studies
Area of Research: Social Media Studies
Strategic Research Area: Library and information science
Abstract: The use of social media technologies in organizations has introduced novel ways of collaboration, communication, and knowledge sharing. In this respect, the present study is concerned with examining the use of one type of social media, the wiki technology, by members of several professional communities of practice to collaborate and share knowledge with each other. As such, it seeks to identify and understand the factors that influence their use of the wiki at a large multinational organization. To this end we used an interpretive exploratory case study which included 12 in-depth interviews with senior employees and managers as primary sources of data. Additional data was obtained during two field visits at the organization through observation of the wiki, field notes, and organizational documents. The study concludes with rich insights into the dual impact of the openness of wiki collaboration as well as the manner and value of using the wiki for knowledge collaboration and sharing at the workplace.
Sustainable development: -
Appears in Collections:Konferensbidrag / Conference papers (EX)

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